Terms of service

Terms & Conditions

Last Updated: August 28, 2026

These Terms & Conditions (“Terms”) govern the relationship between CF Agency LLC, a single-member LLC, and any person who places an order through ridge-vale.com (the “Website”).

By accessing or using the Website, placing an order, or purchasing any product, you acknowledge that you have read, understood, and agreed to these Terms.

1. Company Information

Company Name: CF Agency LLC
Business Structure: Single-Member LLC
Address: 1940 Broadway, Boulder, CO 80302, United States
Email: info@ridge-vale.com

2. Products and Services

  • Products offered on the Website are described as accurately as reasonably possible.

  • Product images are provided for illustrative purposes and may vary slightly from the actual product due to manufacturing, lighting, screen settings, or other factors.

  • Certain products may be subject to specific conditions or restrictions, including personalized or digital products where applicable.

  • We reserve the right to modify, discontinue, or update products and product information at any time without prior notice.

3. Orders

  • By placing an order through the Website, you are making an offer to purchase the selected products.

  • An order is considered accepted once payment has been successfully processed and an order confirmation has been sent to you.

  • We reserve the right to refuse, cancel, or limit any order for reasons including product availability, suspected fraud, pricing errors, payment issues, or other legitimate business reasons.

  • You represent and warrant that you are authorized to use the payment method provided with your order.

4. Pricing and Payment

  • All prices displayed on the Website are listed in United States Dollars (USD) unless otherwise stated.

  • Applicable taxes may be calculated and added at checkout based on your location and applicable law.

  • Shipping charges, if applicable, will be displayed during checkout.

  • Payment is due in full at the time the order is placed.

  • We may use third-party payment processors to securely process payments. We do not necessarily store your complete payment card information.

5. Shipping and Delivery

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Estimated delivery times may vary depending on the destination, carrier, and other circumstances outside our control.

  • Estimated delivery times for standard shipments may include:

    • United States: 3–7 business days

    • Europe: 5–10 business days

    • Other destinations: 7–15 business days

  • These delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances.

  • Once your order has shipped, you will generally receive a shipping confirmation email containing tracking information.

6. Returns and 120-Day Money-Back Guarantee

Our 120-Day Money-Back Guarantee allows eligible customers to request a return within 120 days of receiving their order, subject to the terms of our Return & Refund Policy.

To request a return, contact us at info@ridge-vale.com and provide your name, order number, product information, and reason for the return.

Unless otherwise stated or required by applicable law:

  • Products must be returned in their original condition and unused.

  • Certain products may be non-returnable.

  • Return shipping costs may be the responsibility of the customer unless the product is defective, damaged, incorrect, or the return is otherwise caused by an error on our part.

Please review our Return & Refund Policy for complete details.

7. Refunds and Exchanges

  • Approved refunds will generally be issued to the original payment method used for the purchase.

  • Refund processing may take up to 14 business days after the return has been received and approved.

  • Your bank or payment provider may require additional time to make the refunded amount available.

  • Exchanges may be available depending on product availability and the circumstances of the request.

8. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us at info@ridge-vale.com as soon as possible.

We may request photographs or other information to verify the issue.

Where the issue is confirmed to be our responsibility, we may provide a replacement at no additional cost or a full refund, including reasonable return shipping costs where applicable.

9. Limitation of Liability

To the extent permitted by applicable law, CF Agency LLC will not be responsible for delays, losses, or damage caused by circumstances beyond our reasonable control, including carrier delays, customs delays, natural disasters, severe weather, or other events outside our control.

We are also not responsible for problems resulting from improper use, misuse, modification, or failure to follow applicable product instructions.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. Intellectual Property

All content available on the Website, including but not limited to text, product descriptions, photographs, graphics, logos, designs, videos, and other materials, is owned by or licensed to CF Agency LLC or its applicable partners and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publicly display, sell, or otherwise use Website content without prior written authorization, except as permitted by applicable law.

11. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

12. Governing Law and Disputes

These Terms shall be governed by and interpreted in accordance with the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

To the extent permitted by applicable law, any dispute arising out of or relating to these Terms or your use of the Website shall be brought in the state or federal courts located in or serving Boulder County, Colorado, and you consent to the jurisdiction of such courts.

Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.

13. Changes to These Terms

We reserve the right to modify or update these Terms from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

14. Contact Us

If you have questions regarding these Terms, your order, or our policies, please contact us:

Company: CF Agency LLC
Business Structure: Single-Member LLC
Address: 1940 Broadway, Boulder, CO 80302, United States
Website: ridge-vale.com
Email: info@ridge-vale.com