Refund policy

Return & Refund Policy

Last Updated: August 28, 2026

At Ridge Vale, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for our 120-Day Money-Back Guarantee, subject to the terms below.

1. Return Eligibility

  • Returns may be requested within 120 days of the date you receive your order.

  • The product must be returned in its original condition, unused and, where possible, in its original packaging.

  • Certain products, including digital products, personalized products, or promotional items, may be non-returnable.

  • We reserve the right to refuse a return if the product does not meet the applicable return conditions.

2. How to Request a Return

To request a return:

  1. Contact us at info@ridge-vale.com and provide:

    • Your full name

    • Your order number

    • The product you wish to return

    • The reason for the return

  2. We will review your request and provide return instructions if your request is eligible.

  3. Send the product to the return address provided in our instructions.

  4. Once we receive and inspect the returned product, we will notify you whether your return has been approved.

Please do not send a return to the business address listed below unless specifically instructed to do so.

3. Refunds

Once your return has been received and approved:

  • Your refund will be issued to the original payment method used for the purchase.

  • Please allow up to 14 business days for the refund to be processed after the returned product has been received and approved.

  • Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

  • Unless the product is defective, damaged, incorrect, or the return is otherwise caused by an error on our part, return shipping costs may be the customer's responsibility.

4. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us at info@ridge-vale.com as soon as possible.

Please include your order number and, where applicable, photographs or other information showing the issue.

If the issue is confirmed to be our responsibility, we may provide a replacement at no additional cost or a full refund, including reasonable return shipping costs where applicable.

5. 120-Day Money-Back Guarantee

Our 120-Day Money-Back Guarantee allows eligible customers to request a refund within 120 days of receiving their order.

To qualify, customers must comply with the return instructions provided by Ridge Vale and return the applicable product when requested. The guarantee does not apply to products specifically identified as non-returnable or to purchases that otherwise fall outside the terms of this policy.

6. Exchanges

If you would prefer an exchange rather than a refund, please contact us at info@ridge-vale.com.

Exchange availability may depend on product availability and the circumstances of the request.

7. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Company: CF Agency LLC
Business Structure: Single-Member LLC
Address: 1940 Broadway, Boulder, CO 80302, United States
Website: ridge-vale.com
Email: info@ridge-vale.com