Shipping policy

Last updated: September 9, 2026

Where we ship

RidgeVale ships to the United States, Canada, the United Kingdom and Australia. We do not currently ship to any other destination. If your country is not listed, you will not be able to complete checkout.

Shipping costs

Shipping is free on every order, to every destination we ship to. There is no minimum order value and no exclusions. The price you see on the product page is the price you pay.

Order processing

Orders are processed Monday to Friday, excluding US public holidays.

Orders placed before 2:00 PM Eastern Time on a business day are processed the same day. Orders placed after that time, or on a weekend or public holiday, are processed on the next business day.

Processing takes 1 to 2 business days. This is the time we need to pick, pack and hand your parcel to the carrier. It is separate from the transit time below.

Delivery times

Transit times below start once your order has been processed and handed to the carrier.

Business days are Monday to Friday and exclude public holidays.

Delivery times are estimates, not guarantees. Carrier delays, customs inspections, severe weather and peak shopping periods can extend them. The estimated delivery date shown on our product pages and in your confirmation email is based on these times.

Tracking your order

You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves our facility. Tracking information can take up to 48 hours to show its first carrier scan, which is normal and does not mean your parcel is lost.

You can track your order at any time at ridge-vale.com/apps/parcelpanel.

If your tracking has not updated for 7 consecutive days, email us at info@ridge-vale.com with your order number and we will open an investigation with the carrier.

Duties, taxes and customs

Orders shipped within the United States are sent with all applicable taxes included. There is nothing further to pay on delivery.

Orders shipped to Canada, the United Kingdom and Australia may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are not included in the price you pay at checkout and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount, as they vary by country and by order value.

If a parcel is refused at customs and returned to us, we will refund your order in full once the parcel arrives back at our facility. Any customs charges already incurred cannot be refunded.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your order.

If you notice an error, email info@ridge-vale.com as soon as possible with your order number and the corrected address. We can amend the address at no charge if your order has not yet been handed to the carrier. Once a parcel has shipped, we cannot redirect it.

Parcels returned to us because of an incorrect or incomplete address will be reshipped free of charge once you provide a correct address.

Split shipments

Orders containing several items may arrive in more than one parcel, at no additional cost to you. Each parcel has its own tracking number and you will receive a separate shipping confirmation for each.

Lost, delayed or damaged parcels

Your parcel has not arrived. If your order has not arrived within 10 business days of the end of the estimated delivery window, email info@ridge-vale.com with your order number. We will open a claim with the carrier and either reship your order or refund it in full. You will not be left out of pocket.

Your tracking says delivered but you have nothing. Please check with neighbours, your building's mail room and any safe place the carrier may have used. Carriers occasionally scan a parcel as delivered up to 24 hours before it physically arrives. If it still has not appeared, contact us within 7 days of the delivery scan and we will investigate and make it right.

Your parcel arrived damaged. Email us within 7 days of delivery with photographs of the item and of the outer packaging. We will send a replacement at no cost to you, and you will not need to return the damaged item.

Order changes and cancellations

You can change or cancel an order free of charge at any point before it is handed to the carrier. Email info@ridge-vale.com with your order number and we will action it if the parcel has not yet shipped.

To cancel a RidgeVale VIP membership, see our Cancel Membership page. Cancelling a membership is separate from cancelling an order.

Returns and exchanges

Returns, exchanges and refunds are covered in full in our Refund Policy.

Contact us

RidgeVale
1940 Broadway, Suite 314C
Boulder, CO 80302
United States

Email: info@ridge-vale.com
Phone: (720) 548-2926

We reply to every email within 24 hours, and usually much faster during business hours.